Service and Support

At Isatec Ltd our team are on hand to ensure that your chosen product or system is working as well as it was at your initial purchase and throughout its years of use. Our team are available to deal with your phone and email enquiries 24/7.

Technical expertise
Our team are here to provide the highest level of service and after sales care on your chosen product or system.

Free Services

Telephone Support

Our Team are on hand Mon-Fri excluding weekends and Bank Holidays between the hours of 09:00 to 17:00.

01494 792602

Remote Support for New Systems

For new customers, we offer 3 months of free online remote support from the date of final commissioning.

Contact us to arrange a Remote Session.

Chargeable Services

Contact our team for any information on the following services:

Remote Support

Annual Support Contract

Onsite Support

System Health Checks

Calibration and Adjustment

Training

Calibration

We provide a Traceable Calibration and Adjustment (where appropriate) service to ensure your products and systems continue to supply you with accurate, validated measurements that help satisfy your quality and regulatory requirements.

Isatec Ltd also provides an on-site and return to base UKAS ISO 17025 calibration and adjustment service for temperature and humidity instruments. This service is provided by one of our Calibration partners. To view their Schedule of Accreditation issued by United Kingdom Accreditation Service, please click here.

Re-calibration and adjustment (where appropriate) is recommended each year either using our return to base service or using our on-site calibration service.

To view our calibration policy please click here.