Support Services

Support Options to Suit Your Needs

Isatec can supply complete support for your FENIX-LIBRA system from installation to staff training.

Telephone Support

For help with procedures or simple fault finding we will always try to answer your questions over the phone.

On-Site Maintenance

For more serious problems we are available to make site visits to assist with fault finding, maintenance and to restore your system to full working order in as short a time as possible.

System Audit Visits

Some customers like to have a regular audit visit to ensure their systems are working well. During this visit we would identify and rectify any problems, check on system calibrations and take backups of all system data for safe keeping.

Customer Training

One-to-one or group training can be arranged on site for new employees or as refresher courses. This usually takes the form of classroom work in the morning followed by practical on-machine sessions in the afternoon.

If you have any service requirements with your FENIX-LIBRA or would like to discuss a maintenance contract for your systems, please contact us.